Frequently Asked Questions

Welcome to the OTM Watches FAQ page, where we address all your questions about our luxury men's watches. Whether you're curious about watch shipping and returns, need details on our watch warranty, or seeking advice on watch care and maintenance, you'll find your answers here. Our FAQs are designed to assist you in understanding the value and upkeep of our affordable luxury watches.
Q: How can I make changes to my order?

A: We prioritize quick delivery, so please contact us immediately for any order modifications at Note that changes might not be possible once the order reaches our fulfillment center.

Q: When will my order ship?

A: Orders typically ship within 1-2 business days. You'll receive a tracking number via email once shipped.

Q: Do you offer international shipping?

A: Currently, we do not offer international shipping, but we're looking to expand our services in the future.

Returns & Exchanges
Q: What is your return/exchange policy?

A: We accept returns/exchanges within 30 days in their original condition. Email us at for a return label and instructions.

Q: What does the warranty cover?

A: Our 1-year warranty covers defects in material or workmanship for the original purchaser. It excludes wear and tear, and damage from misuse.

General Queries
Q: Where are your watches made?

A: Our watches are designed, assembled, and tested in the United States, ensuring top-notch quality.

Q: Do you offer a military/first responder discount?

A: Yes, we do! Please contact us at for verification and to receive your discount code.

Can't find your question? Use our search bar to find specific answers or contact us directly at We're here to help!

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Stay Updated: For the latest information on policies and products, keep an eye on this page. We regularly update it to serve you better.

Contact Us: If you need further assistance, don't hesitate to reach out. Our customer service team is dedicated to providing you with the best experience.